CCW Digital: A Customer Service Online Platform

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By providing members with a complimentary, 24/7/365 opportunity to engage with countless, exclusive online resources and a series of award-winning conferences at which they can interact without wires, CCW Digital will create a better, more empowered breed of call center professionals that will deliver a better, more satisfying experience for customers and business stakeholders.

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Title: Ep. 147: Increasing Employee Productivity - An Interview With The CommunityWFM CEO

Ep. 148: How America's Largest HomeĀ® Delivered Marketable CX During a Pandemic

October 14th, 2020

Following the Qualtrics Work Different event, we sat down with Peggy Dalman, Biltmore's Director of Guest Intelligence to discuss how the historic house… Go to Episode

Ep. 147: Increasing Employee Productivity - An Interview With The CommunityWFM CEO

September 23rd, 2020

Matt Wujciak and Daryl Gonos discuss the results of a modern workforce management solution - one of the most important yet overlooked tools in employee… Go to Episode

Ep. 146: How Freshly Turned CX Speed Into A Competitive Advantage

August 28th, 2020

Freshly's VP of Customer Experience, Colin Crowley, (recently featured in the WSJ) discusses how the meal subscription delivery service has been capitalizing… Go to Episode

Ep. 145: Emerging Digital Channels In Customer Experience

July 27th, 2020

Bestselling author and former CX and social media leader at McDonald's, Discover, and Humana, Dan Gingiss, and CCW Digital writer and analyst, Matt Wujciak… Go to Episode