Helpdesk Nightmares

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We take a look at the interactions helpdesk techs have and the nightmares we encounter.

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Title: 111: Corona-What?

111: Corona-What?

March 31st, 2020

EPISODE 111: Corona-What?Mark and Dave talk about what's happening with COVID-19 and how it affects helpdesk and support folks. Lots of remote workers… Go to Episode

110: Leap Year Fiascos

March 24th, 2020

EPISODE 110: LEAP YEAR FIASCOSWhat happens when you don't prep your systems for the eventuality (every 4 years) of a February 29th? Yeah.Have a helpdesk… Go to Episode

109: Patience, Young Padewan

March 17th, 2020

EPISODE 109: PATIENCE, YOUNG PADEWANA demanding, and uncooperative, helpdesk requester puts ThePoutineSystem's patience to the test.Have a helpdesk nightmare… Go to Episode

108: Hub Upon Hub

March 10th, 2020

EPISODE 108: HUB UPON HUBA user submits a ticket reporting a slow computer. What turns out to be the problem? Hub upon hub upon hub for USBs all connected… Go to Episode