Inside the Spa Business | Spa & Wellness Industry Insights | Spa Business Realities | Hotel Spa Specialist Advice


Inside the Spa Business takes you on a journey beyond the aromatherapy oils and plush linens, into a world of business realities. Each week, we'll bring you information, advice and insights on every aspect of the spa and wellness industry. Whether you want to learn about spa & wellness business models, hotel and spa management courses, spa therapist education, training and recruitment, skincare products and their place in spas, wellness trends, spa and wellness industry research, spa conferences and events, marketing ideas and solutions for your spa and wellness business or simply sourcing spa equipment and supplies, this is the podcast for you. Join us on our mission to Fight the Fluff! #FightTheFluff!


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Title: The New Face Of In-Room Marketing #1069

Don’t Kid Yourself, Maybe They Really ARE Happy #1085

November 19th, 2020

I've spoken with several people who have either lost their jobs, or had to close their businesses or to take significant pay cuts as a result of this… Go to Episode

The False Economy Of Wait & See #1084

November 18th, 2020

Wait & See sometimes seems like the safest strategy. But often, it's not. Case in point, when I arrived at the entrance to the park for my morning walk,… Go to Episode

When Will We Choose A Hotel Based On Superior Service? #1083

November 17th, 2020

In Ep. #1082 I suggested that people will choose Superior Product over Superior Service. My old mate Julia countered with an example of guests choosing… Go to Episode

A Superior Product Will Always Beat Superior Service...Until... #1082

November 16th, 2020

We talk a lot about the importance of great customer service, a no doubt it makes a big difference. But ultimately, people will choose the Superior Product… Go to Episode