Inside the Spa Business takes you on a journey beyond the aromatherapy oils and plush linens, into a world of business realities. Each week, we'll bring you information, advice and insights on every aspect of the spa and wellness industry. Whether you want to learn about spa & wellness business models, hotel and spa management courses, spa therapist education, training and recruitment, skincare products and their place in spas, wellness trends, spa and wellness industry research, spa conferences and events, marketing ideas and solutions for your spa and wellness business or simply sourcing spa equipment and supplies, this is the podcast for you. Join us on our mission to Fight the Fluff! #FightTheFluff!
You should value your customer's time as much as they do their own.
How much time and effort to your customer put in to come to your business to buy your product or service?
Too often, we think only of the monetary investment our customers make in our business.
Maybe I had to take some time off work? Maybe I need to arrange a babysitter? Or I may have had to schedule a number of other little jobs for the day around a visit to your business.
View your customer service through that lens and you might just find the level and quality of your service improves dramatically.
#customerservice #time #customerfocus