Media Captain's Digital Marketing, SEO & E-Commerce Podcast

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Digital Marketing podcast on SEO/Search Engine Optimization, E-Commerce, Online Advertising Social Media & More.

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Media Captain's Digital Marketing, SEO & E-Commerce Podcast navigateright Episode

34: Behind the Scenes of an eCommerce Operation

In episode 34, Stefanie and Jason talk about what goes on behind the scenes of an eCommerce operation. Stefanie leads the way in discussing how DermWarehouse grew from an operation with 0 customers upon launch in 2016 to over 50,000 customers by the end of 2019.



If you are looking to launch an eCommerce operation or take your eCommerce shop to the next level, this will be a great episode for you! Below is the outline we tried to follow during the podcast!


Packing and shipping



  • Timeliness

  • Schedule

  • Eliminating errors


Customer service



  • Open mindedness on returns

  • Striving for perfection

  • Getting back quickly

  • TrustPilot


Inventory management



  • Christmas two years ago

  • prepping for busy times

  • nerve-wrecking with amount of money putting up


Ultimate Goals



  • Repeat customers

  • Referral business

  • Inventory in stock