Global travel industry intelligence from Skift: News, info, data and analysis on airlines, hotels, tourism, cruises, startups, tech and more. A SpokenEdition transforms written content into human-read audio you can listen to anywhere. It's perfect for times when you can't read - while driving, at the gym, doing chores, etc. Find more at www.spokenedition.com
The Skift Airline Innovation Report is our weekly newsletter on the business of airline innovation. We look closely at the technological, financial, and design trends at airlines and airports. Brian Sumers writes and curates the newsletter, and we send it on Wednesdays. You can find previous issues of the newsletter here. I can think of only one other major global carrier — ahem, United Airlines — that has received as much criticism over the past five years.